Dear Business Partners,
2017 was for TOTAL SERVICE s.r.o. the most successful year in its history. We have succeeded in capitalizing our long-term exposure to our existing customers, using new modern office space, gaining new customers, and expanding our team to today's 85 employees with an annual turnover of 478 million CZK excluding VAT.
The company celebrated its 20th anniversary in October 2017 and is rightly considered to be a trusted, leading provider of outsourced information and communication technology services.
We achieve these achievements with a great and stable team whose strong core is the team of the smallest management whose members have been heading for the company in the same personnel composition for more than twelve years. The development and qualifications of our employees, as well as their active involvement in streamlining the company's activities, are among the main assets of our corporate culture.
An integral part of meeting TOTAL SERVICE's strategic goals and customer needs is a long-term partnership with multinational companies, including IBM, HPE, CISCO, LENOVO, MICROSOFT, VEEAM, VMWARE, ORACLE, DELL, EMC and FORTINET.
Due to the enumeration of successful company engagements, it is proven that the company achieves good results and is a quality and trusted partner in the IT field.
Thank you, our customers and all business partners for their cooperation and trust in TOTAL SERVICE, who is interested in constantly improving their services and thus the satisfaction of their clients. Thanksgiving also belongs to all employees of our company for their excellent work, diligence, deployment and ideas.
I wish all beautiful Christmas, a lot of health and a happy new year 2018.
Václav Novák, CEO and partner
Business results of 2016 in virtual infrastructure backup solutions and strong technical certification of our team elevated us up to the highest level of partnership with Veeam.
Another significant contract on Infrastructure as a Service (IaaS) we realized in October. The project, which has won the over-threshold public contract, represents a three-year supply of services and technologies in the amount of CZK 15 million excluding VAT, and is built on CISCO HYPERFLEX technology. The delivery includes commissioning of the entire VMware and connections to Campus datacenter infrastructure of Czech Agricultural University in Prague.
We are a proud partner to the IT guys‘music festival for the IT guys and all the other IT fans as well. Besides bands of IT professionals of various jobs from directors to „screwdrivers“ playing on various instruments, you can see even PORTLESS group, in Oleško near Prague on Friday, June 20, 2016. The group has been founded by Kryštof Michal after a court dispute on ownership of Support Lesbians brand, a group he was the front man of since its beginning.
More than 300 companies use our professional team services.
„At my position, I am of the philosophy that the office is here primarily to serve our citizens. My aim is to employ true professionals who know what our citizens need and serve them within a period shorter than the laws of this country require. For a long time paper and fountain pen are not sufficient, governance systems have experienced a massive boom over the last ten years. The authorities have therefore decided to use the services of experts in the field of ICT and those we’ve found in TOTAL SERVICE. The cooperation is set according to the latest standards, where TOTAL SERVICE guarantees us the operation of the entire ICT Office under a contract, within the agreed time and quality. The terms of collaboration are regularly and transparently reviewed by reference to competitors on the market. Thus we make sure our resources are spent most efficiently. We enjoy the cooperation even because TOTAL SERVICE are able to communicate with us, "non-experts", in a professional and yet understandable way.“
Ing. Leoš Toman
Head of the Office of the City District Prague 9
„The cooperation with TOTAL SERVICE is very effective. I didn't have a clear view on outsourcing, but today I know my worries were needless. Our factory runs on three shifts, a range of issues, user requirements, logistics etc. are increasing to such an extent that we would not have such a power and expertise of our staff to cover the entire agenda, time, expertise and substitutability as we have guaranteed by TOTAL SERVICE.“
Ing. Pavel Dvořák
Managing Director, KONE Industrial Koncern a.s.
„ We were looking for a reliable and willing partner who would uniformly cover the management and development of our information technology and user support for long-term. We found TOTAL SERVICE to be such a partner. When initiating cooperation we put a great emphasis on the high reliability of newly designed systems that are critical for us during, but not exclusively, accounting periods. TOTAL SERVICE professionally undertook the new design and implementation of our centralized infrastructure and endpoint stations, including the introduction of a modern terminal access to our applications. They managed to set up high level technology management services not only in Prague but in our offices located in Pelhřimov, Brno and Bratislava as well. We are very satisfied with our long-term cooperation.“
Managing Director of AUDITOR, spol. s.r.o.
Keeping business partnerships with HW and SW manufacturers is quite common in the world of ICT and service providers. However, TOTAL SERVICE is one of the few companies that maintain a broad portfolio of certified specialists. We invest a significant portion of the funds in training and education. Certificates are not only received, but also regularly renewed. We do what we know - ICT!